Tropix Gal’s Policies

Please review our policies carefully.
If you have questions, please contact us at 613-400-2138

ARRIVAL POLICY:

Arrive Early: Please arrive 10 minutes prior to your scheduled appointment to allow time for check-in and preparation.

Restroom Use: We encourage clients to use the restroom before their service to maintain the flow of appointments.

LATE ARRIVALS:

Running Late? Notify us as soon as possible if you expect delays.

LATE FEES: Clients arriving 10 minutes or more past their appointment time will be charged a $10 late fee at checkout. 

If you arrive more than halfway through your scheduled service time without prior notice, this is considered a no-show. Your appointment will be cancelled, and you will be charged in full.

If you are late for multiple services totalling more than 30 minutes,you will still be charged in full — however, we may not be able to complete all services booked.

EXCEPTIONS: We understand that emergencies happen. Please contact us in case of extenuating circumstances, and we will do our best to accommodate you.

CANCELLATIONS:

You must cancel or reschedule your appointment at least 24 hours before your service, or you will be charged 50% of the total service cost to your credit card.

You MUST "Confirm" your appointment at least 24 hours before your service.
This is done through our automated text/email confirmation notifications you will receive. If you have not confirmed your appointment 12 hours before your service, your appointment may be DELETED to make room for others.

COMPASSIONATE EXCEPTIONS: We understand that emergencies happen.
Please contact us in case of extenuating circumstances, and we will do our best to accommodate you.

Full Service Charge Policy

SKIN PREP:

To ensure you have the best hair removal experience possible, please review our skin preparation instructions carefully:

Please ensure your hair is at least the length of a grain of rice (3/4 inch)

Please avoid applying lotions or oils on skin beforehand.

Wear loose comfortable clothing (we recommend no leggings or thongs)

No retinoids on the area of service at least a week before.

Please avoid stimulants such as caffeine, or blood thinners such as alcohol.

Please inform us if you are on any medications, or have any medical conditions. It may seem personal, however your esthetician is trained to understant how different medical conditions or medications affect your skin.

When you reserve an appointment with us, that time is set aside specifically for you.

If you decide to shorten, remove, or not complete part of your scheduled service at the time of your appointment, you will still be charged for the full service originally booked.

This policy is in place because:

  • Our service providers work on commission and have reserved that time specifically for your appointment.

  • Your appointment time may have prevented another client from booking that service.

  • The appropriate amount of time has already been blocked in our schedule.

  • Our team prepares the treatment room, supplies, and service setup based on what you originally booked.

  • Last-minute service changes can create gaps in our schedule that we are unable to refill.

Need to Change Your Service?

We completely understand that plans can change. If you would like to modify, shorten, or remove a service from your appointment, please contact us at least 24 hours in advance so we can adjust your booking accordingly.

Changes made at the time of your appointment will still be charged at the originally booked service price.

Thank you for respecting our team's time, income, and the appointment time reserved especially for you. ♡